The Shift Podcast on Digital Key Account Management: Sherrod Patching, VP CSM at Gitlab

Maximizing Customer Retention with Key Account Management

Looking for valuable insights into growing your existing customer base?
The Shift Podcast has got you covered!

In episode #9 of The Shift Podcast Dr. Karthik Nagendra speaks to Sherrod Patching, VP CSM at Gitlab to delve into customer retention trends, strategies, challenges, and much more. 

Learn how to leverage customer success and account management teams to drive growth. In this podcast, you’ll get to:

• Understand emerging trends in customer success
• Align product features with customers’ top-level business objectives
• Address challenges in account planning and governance
• Leverage analytics and Big Data for customer success and account management

Tune in to The Shift today!

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